Refund Policy

Zombie AI Video runs on credits. You spend credits to generate videos: a 5-second video costs 50 credits and a 10-second video costs 100 credits. This policy explains when you can get your money or your credits back.

Failed generations: automatic credit refund

If a video fails to generate, for example because of a model error, a timeout, or a photo our AI provider rejects, the credits for that video are refunded to your account automatically. You don't need to contact us. Credits are only kept when a video finishes successfully.

If you think credits were deducted for a video that failed and they haven't come back after a few minutes, please email us with the date and approximate time, and we'll fix it.

One-time credit packs

You can request a full refund of a credit pack if both of these are true:

• You request it within 7 days of purchase, and
• None of the credits from that pack have been used.

Once any credits from a pack have been spent on a video, that pack is no longer refundable, because the generation cost has already been incurred with our AI provider. Free sign-up credits and promotional credits have no cash value and cannot be refunded.

Subscriptions

• You can cancel your subscription at any time from your account's billing settings.
• When you cancel, your subscription stays active until the end of the current billing period. You keep your plan and can use your remaining credits until then, and you won't be charged again.
• We don't offer pro-rated refunds for the unused part of a billing period.
• If you were charged for a renewal you didn't intend to make and haven't used any credits from that new period, contact us within 7 days of the charge and we'll refund the renewal.

Generated videos

Because every video is created on demand and costs real compute to render, we can't refund credits for a video that generated successfully just because you didn't like how it turned out. AI video is a little different every time, and we recommend starting with a 5-second video to try a scene before making a 10-second one.

If a video is clearly broken (for example, a black or corrupted file, or a result that doesn't use your photos at all), email us a link to it and we'll review it and return the credits where appropriate.

Accounts closed for violations

If we suspend or close an account for breaking our Terms of Service, for example by uploading photos of minors or of people without their consent, unused credits and subscription fees are not refunded, except where the law requires it.

How to request a refund

Email support@zombieaivedio.com from the email address on your account and include:

• The email address of your account
• The date of the purchase and the plan or pack you bought
• The reason for the request

We aim to reply within 2 business days. Approved refunds go back to your original payment method through Stripe. Depending on your bank, they usually appear within 5 to 10 business days. When a credit pack is refunded, the matching credits are removed from your account.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country. Where the law gives you a right to a refund that goes beyond this policy, that right applies.

Changes

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Changes don't affect purchases made before the update.

Questions? Email support@zombieaivedio.com.